Contact Center Services
S-squad Global Contact Centre Solutions (CCS) understands the importance of delivering cost-effective, world-class technical supports in an easy and efficient way for our customers to maximize their technology investments. We offer a full range of technical support, from tier-1 handling of simple and common issues to multi-tier support applications, employing seasoned technical experts to address the complex issues. From end-of-life support to complex technical support, our customers are realizing increased ROI and customer experience with improved in customer satisfaction (CSAT) scores. Scalable 24x7 technical support that adapts to demand fluctuations without impacting the bottom line. Consistent customer management across different product lines and technologies.
On-Site Support Services
S-squad Global On-site Support Services (OSS) provides on-site Installation & maintenance of all technology & Electronic Products in Consumer as well as Business Environment (B2B) with end to end call management with on demand service Delivery with various response levels to choose from forClients. If you ever face any hardware failure or network issue, contact us for our Engineer for onsite Support who would be available at your location eliminating long waiting hours and help you close your trouble faster. The Onsite Team of engineers has been carefully selected to provide best support services.
Break fix Services
S-squad Global expertise in Break-Fix Services enables us to deliver SLA based services for most leading brands.
- Cisco All models
- Juniper All models
- 3com All legacy products
- Dell PowerEdge Servers
- Dell PowerVault Storage
- Dell PowerConnect Switches
- P Series
- I Series
- Enterprise Storage Systems
- IBM Tape Libraries
- F Series
- R Series
- IBM Branded Filers (N series)
- SPARC Servers
- Sun Fire Servers
- SPARC Enterprise M Servers
- SPARC Enterprise T Servers
- Sun Fire V Servers
- Sun Fire X Servers
- Sun Netra Servers
- Sun StorEdge Arrays
- Sun Tape Libraries
- HP 9000
- HP 3000
- Storage Systems
Remote Technical Support Services
Ssquad takes pride in the server support features presented to our customers in providing fast and effective support by enacting the role of an Overseas Extended Outsourced Web Hosting Support Team at a reasonable cost.
Ssquad is bound to deliver what it promises to our customers. We ensure the support promise of One hour response and Six hour resolution using Time Management Tools and the resolutions are pushed to the Quality Management System for the systematic verification. We operate 24/7 catering to the needs of our global customers serving and meeting best of their interests with a performance guarantee.
- 24/7 Support
- 24/7 Monitoring
- Over 5 Years of Technical and Management History
- Support for All Major Operating Systems
- Support for Servers With and Without Control Panels
- Unlimited Trouble Tickets for Featured Plans
- Qualified and Certified Engineers
- High Quality Responses
- Securely Stored Customer Information
- Support Covered by Service Level Agreement and Non Disclosure Agreement
Ssquad Monitoring Tool
One Platform Manages Everything
Ssquad’s all-in-one solution makes it the perfect platform for consolidating your existing IT monitoring tools. Reduce operational expense and eliminate silos of IT information.
Service Assurance for Any Technology, Any Vendor, Anywhere
IT service assurance is hard. Especially across complex IT infrastructures. There’s too many vendors and technologies. Throw in hybrid cloud, SDN, containers, microservices… it’s daunting.
Ssquad makes IT service delivery easy. It’s more than just an IT monitoring tool. Auto-discover IT assets, visualize dependencies, correlate events, enable automation, and more. All from a single platform.
Finally, you get a uniﬁed view of service delivery across your IT infrastructure, on-prem and in the cloud. No need to stitch together disparate tools or modules. It’s a single product for managing the performance of your entire stack—networks, compute, storage, and applications.
Custom software development at Ssquad Group is about delivering exceptional results that boosts your business value and ROI. Our collaborative approach across organizations fosters creative thinking that delivers results. Our projects resides with enterprise-level leaders in financial services, manufacturing and technology.
Ssquad offers Custom software application development services to develop custom-made software applications that are built to fit in your environment with minimal disruption to the existing infrastructure.We get involved in end-to-end solutions development and developing intermediate solutions which binds with your system.
Ssquad uses an Agile Scrum approach , which makes us understands the changes in businesses and evolve accordingly. This allows us to adapt throughout the project, giving our clients and their projects a competitive edge.
Development and delivery
Ssquad's development and delivery methods ensures successful on-time and on-budget delivery of your software. We work in weekly sprints, allowing you access to a staging environment where you will perform acceptance of your continuous integration with the existing system.
Platform and Technologies
- Php / MySQL
- All Legacy Frameworks