Ms. Najwa is a skilled and dedicated Account Manager at Ssquad, a leading IT solutions provider. With a strong background in managing client relationships and delivering exceptional customer service, she plays a key role in maintaining and strengthening the company’s client base. She specializes in handling large-scale projects, ensuring seamless communication between clients and internal teams, and fostering long-term partnerships.
Ms. Najwa began her professional journey in 2009 in the telecommunications sector, where she gained significant experience in client management. After 15+ years in the industry, she transitioned into account management and discovered her passion for helping businesses achieve their goals through efficient IT solutions and high-quality service delivery. Since joining Ssquad, she has successfully managed multiple client portfolios. Her ability to adapt to diverse client needs and maintain strong partnerships has earned her recognition within the company. She is committed to enhancing the client experience while ensuring that her team delivers results that meet expectations, timelines, and budgets.
As an Account Manager at Ssquad, Ms. Najwa is responsible for overseeing key accounts, ensuring the successful delivery of services, and maintaining clear communication between the company and its clients. She works closely with senior management to align client projects with the company’s strategic goals and to ensure all deliverables meet high standards.
Ms. Najwa holds a degree in Tourism Management from Universiti Teknologi MARA (UiTM) Shah Alam, where she developed a solid foundation in customer relations and hospitality—skills that have greatly supported her success in client-facing roles.
In her role, Ms. Najwa has consistently exceeded performance targets and has been commended for her proactive approach to problem-solving and customer satisfaction. Her contributions have been vital to the growth and retention of Ssquad’s client base.
Outside of her professional life, Ms. Najwa enjoys traveling, cooking, and enhancing her makeup artistry skills. She is also a part-time makeup artist and takes pride in grooming and self-care activities.
